Why We Are Never “Just” the Answering Service
By Mari M. Osmond
We have all been blessed to be part of a business that truly touches many people’s lives on a daily basis. No, we never get our photos in the paper or a simple “Thank You” for a job well done. But yes, we are the real silent heroes to many. Quietly we go about our work and make sure that others are taken care of. Here is a sample of what can happen in an Answering Service on an ordinary day…
A Grandmother places an order for her first grandbaby for that very special toy that will become a family treasure for years to come.
A home owner did not lose all of his possessions because we paged the plumber to fix the leak in his pipes.
A woman, who is terrified on a dark and lonely road, talks to us and knows that help is on the way.
We answer a silent intruder alarm and a precious life is saved.
A transplant team is assembled at 3am for the long awaited kidney transplant for a six year old girl.
A woman who has lost all desire to live is cross-connected to a trained professional who gives her hope for tomorrow
A minister is called to the bed of a man, so he will not die alone.
Yes, we do make a difference every hour of every day. That is why it is so important never to accept the phrase “just the answering service”. Instead, with pride, tell that person about the very special place called an Answering Service.
By Mari M. Osmond
We have all been blessed to be part of a business that truly touches many people’s lives on a daily basis. No, we never get our photos in the paper or a simple “Thank You” for a job well done. But yes, we are the real silent heroes to many. Quietly we go about our work and make sure that others are taken care of. Here is a sample of what can happen in an Answering Service on an ordinary day…
A Grandmother places an order for her first grandbaby for that very special toy that will become a family treasure for years to come.
A home owner did not lose all of his possessions because we paged the plumber to fix the leak in his pipes.
A woman, who is terrified on a dark and lonely road, talks to us and knows that help is on the way.
We answer a silent intruder alarm and a precious life is saved.
A transplant team is assembled at 3am for the long awaited kidney transplant for a six year old girl.
A woman who has lost all desire to live is cross-connected to a trained professional who gives her hope for tomorrow
A minister is called to the bed of a man, so he will not die alone.
Yes, we do make a difference every hour of every day. That is why it is so important never to accept the phrase “just the answering service”. Instead, with pride, tell that person about the very special place called an Answering Service.
1 comment:
An answering service provider must be flexible to handle the concerns of the clients. They need to understand their client’s emotions and respond properly. Good communication is different from effective communication so a live operator must be trained well.
Post a Comment