Association of TeleServices International, Inc.
12 Academy Avenue, Atkinson, NH 03811
Phone (603)362-9489 fax (603)362-9486
cqlorieux@earthlink.net
IMMEDIATE RELEASE
Outstanding Service Earns National Award
Answering Service, Inc. wins ATSI Award of Excellence
Answering Service, Inc. wins ATSI Award of Excellence
Answering Service, Inc. of Southfield, MI has been honored with the exclusive ATSI 2011 Award of Excellence. This award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. Answering Service, Inc. was presented with the award at ATSI's 2011 Annual Convention held at the Grand Hyatt, San Antonio, TX.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. The program is now in its 15th year.
"ATSI prides itself in agent training through many mediums. The AWARD OF EXCELENCE is one of the most rewarding. This "secret caller" program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents, says ATSI President Michael Fultz. 'I think there has always been a misconception of a company winning THE AWARD OF EXCELLENCE; however, member companies QUALIFY for this prestigious award. If a company qualifies for the AWARD OF EXCELLENCE they have set the bar for quality in the Telephone Answering Service Industry."
ATSI extends its congratulations to the staff of Answering Service, Inc. on their proven quality service to their customers.
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. The program is now in its 15th year.
"ATSI prides itself in agent training through many mediums. The AWARD OF EXCELENCE is one of the most rewarding. This "secret caller" program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents, says ATSI President Michael Fultz. 'I think there has always been a misconception of a company winning THE AWARD OF EXCELLENCE; however, member companies QUALIFY for this prestigious award. If a company qualifies for the AWARD OF EXCELLENCE they have set the bar for quality in the Telephone Answering Service Industry."
ATSI extends its congratulations to the staff of Answering Service, Inc. on their proven quality service to their customers.
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
