Customer service

How can you help us serve you more efficiently?
(Tips for better service from your Telephone Answering Service.)

On-call information can be given to us daily, weekly or monthly. Weekly and monthly schedules should be faxed or e-mailed at least 1 week prior to the scheduling period. Daily schedules should be faxed, e-mailed in by 12:00 noon Eastern Standard Time. This can help us process calls more efficiently during the evening when the majority of our customers are forwarding their phones to us.

Faxed information is preferred, (We like documented information as much as you do). However, you may call changes into the numbers listed below, BEFORE 12:00 noon EST.

In addition to on-call information, please include contact name, account number, office location, and call back number for verification/questions on the information faxed to us. We receive hundreds of faxes every week. Please don’t fax a schedule or any information to us without proper identification!

If faxing change/changes to previously faxed information, bring it to our attention before 12:00 noon Eastern Standard time.

Any information that you would like to be entered as permanent should be faxed to us or called in by to us by 12:00 noon Eastern Standard Time. Any new pager or home numbers should also be faxed in by 12:00 noon Eastern Standard time. PLEASE NOTE: If information is given to us when your call forwarding your phones, it is entered as temporary information in your account as all operators do not have access to account maintenance.

Please designate someone in your office to review and update your account at least once a month. This person may call and request that a supervisor fax a copy of the “mastercard” to be certain that all information and telephone numbers we have in our system are as up-to-date as possible. Keep a copy of the most recent mastercard so that you will always have the same information that we have in our system

Why We Are Never “Just” the Answering Service

Why We Are Never “Just” the Answering Service
By Mari M. Osmond

We have all been blessed to be part of a business that truly touches many people’s lives on a daily basis. No, we never get our photos in the paper or a simple “Thank You” for a job well done. But yes, we are the real silent heroes to many. Quietly we go about our work and make sure that others are taken care of. Here is a sample of what can happen in an Answering Service on an ordinary day…

A Grandmother places an order for her first grandbaby for that very special toy that will become a family treasure for years to come.

A home owner did not lose all of his possessions because we paged the plumber to fix the leak in his pipes.

A woman, who is terrified on a dark and lonely road, talks to us and knows that help is on the way.

We answer a silent intruder alarm and a precious life is saved.

A transplant team is assembled at 3am for the long awaited kidney transplant for a six year old girl.

A woman who has lost all desire to live is cross-connected to a trained professional who gives her hope for tomorrow

A minister is called to the bed of a man, so he will not die alone.

Yes, we do make a difference every hour of every day. That is why it is so important never to accept the phrase “just the answering service”. Instead, with pride, tell that person about the very special place called an Answering Service.

ASI Presents

When looking for an answering Service, your search should end here. Video evidence below.

Letter To Potential Customer

April 22, 2009

Mr. John Smith, CEO
ABC Company
220 Woodward Avenue
Detroit, MI 48226

Dear John,
Re: Improving Your Profits
Are you looking for ways to improve your bottom line?
If telephone calls matter to your company’s success you may have an opportunity to make more money.
We’ve got the telephone answering know how that will improve your profitability by making your company more:
● Efficient – less time playing phone tag
● Productive – fewer calls to take and manage
● Effective – more time devoted to priority calls
Answering Service Inc. is different. With eight decades experience, ASI is Michigan’s largest family owned and operated company devoted exclusively to answering telephones.
Fast, resilient and precise service is what’s enabled us to help our customers flourish through some of the most challenging times. We help our customers do what they do best…thrive.
I’d like to have a brief meeting with you to demonstrate how ASI can improve your company’s profits NOW. We’ve got the energy to make it happen for you.
I’ll call you in a few days.
Sincerely yours,




John P R., President
P.S. Super telephone answering can make you money. Meet me to see how.